Coaching & Training

Coaching for Results

Coaching can help you become a more effective leader and unlock a person's potential to maximize their own performance… [Summer 2008]

First Aid Saves

Marvin Brenes, Executive Housekeeper, acted quickly and administered life saving first-aid he learned through an American Heart Association course at MasterCorp University… [Summer 2007]

Training, Training, Training

Overseeing and directing housekeeping operations at a resort requires a person with a diverse skill set and a relentless determination… [Summer 2005]

CSE Inspections: a Key to Training & Consistency

An integral component of MasterCorp’s training program is our CSE (Customer Service Evaluation) inspection. “CSEs are a training tool… [Summer 2005]

Back Safety & Lifting Techniques

While our housekeeping staff is responsible for making good safety choices, our obligation is to train them in all areas of safety awareness and proper technique… [Winter 2006]

The Definitive Uniform

The ultimate purpose of a uniform is to enhance the guest experience, as well as the safety of the employee. [Winter/Spring 2010]

Smoke Detectors: Check for Life

A smoke detector can prevent many tragedies, cutting the risk of a guest dying in a fire by nearly 50%, but simply having a detector in a room is not enough. It must be maintained for the safety of your guests and staff. [Fall/Winter 2010]

Mirror, Mirror

A Uniform Image Mirror is a fun, effective tool for improving the appearance of your housekeeping staff. [Fall 2011]