If you are looking to improve the guest experience at your resort, consider looking beyond the quantifiables typically applied to housekeeping… [Summer/Fall 2009]

Caring speaks of who we are, and who we are impacts everything we do from cleaning rooms to greeting guests to respecting each other… [Summer/Fall 2009]

How do you create customer satisfaction? Delivering a quality product is only an element in the process. Recent trends in the hospitality industry indicate… [Winter 2005]

When guests arrive at their resort unit, in a sense, it’s the dawn of their vacation experience. What your guests see, smell, and feel as they enter can subconsciously impact the entire guest experience… [Winter/Spring 2010]