We’ve all experienced it.  Early morning.  You roll out of bed, almost awake, shuffle down the hall to turn the coffee maker on, reach for your favorite mug, then open the shutters to be greeted, unexpectedly, by a glorious sunrise.  Even when the jolt of java draws you away, the experience of that sunrise stays with you and brightens your day.

When guests arrive at their resort unit, in a sense, it’s the dawn of their vacation experience.  What your guests see, smell, and feel as they enter can subconsciously impact the entire guest experience.

As the guests enter the room, there should be no hint of human presence, as if the room had been created just for them.  Pillows should not be put on the sofa, but arranged.  Everything should be purposefully placed to be inviting, appealing, orderly and consistent.  

If congruous with the procedures of the resort management company, cabinet  and closet doors should be closed, but a good room presentation should not lead to hide and seek.  Coffee should be near the coffee pot, the mug nearby.

The smell should be clean, pure, and pleasant without those sweet/strong fragrances that seem to be disguising other odors. 

Blinds should be open enough to let in a pleasing flow of light or soft lighting should be on to send a welcoming invitation to the guest.

The objective of housekeeping should be to provide a room presentation so exceptional that it enhances the guest experience.