At home, you might reserve your heavy cleaning for spring. But in the resort industry, it’s the late fall or early winter months that set the stage for the important process of thoroughly cleaning all their units.

Commonly referred to as a “Deep Clean” or “Maintenance Clean,” this service can be all encompassing and involves both the maintenance department and housekeeping operation.

Typically, “refurbishing” by the maintenance department occurs first. If the units are not scheduled for major refurbishing, the maintenance department may instead perform cosmetic repairs. After completion, the unit is then ready for housekeeping to begin the cleaning process. Depending on specific services, deep cleaning is one of the most laborintensive tasks performed by the housekeeping department.

Every area of the unit is typically “dismantled,” cleaned, then put back together. Normally, a housekeeping supervisor or inspector begins the process by “prepping” the unit ahead of the housekeeper. This aids the housekeeper in reducing the overall cleaning time, as well as ensures that all areas are covered. Some examples of deepcleaning procedures may include:

• Breakdown, detail cleaning and re-assembly of large and small kitchen appliances
• Cabinets cleaned inside and out
• Moving of major appliances for cleaning behind/underneath
• Bathroom areas sanitized
• Floors, light fixtures, ledges and wood surfaces cleaned and treated
• Mattresses turned/rotated
• Windows cleaned inside and out, where applicable
• Removal of water deposits on chrome bathroom/kitchen fixtures
• All lamps, decorative items individually cleaned
• Decks, patios and furniture thoroughly cleaned

A supervisor then conducts a very detailed inspection. This is crucial to the overall success of this cleaning program. It allows immediate feedback to the housekeeper who cleaned the unit, as well as to all the other individuals responsible for this process, including the carpet cleaning technicians and maintenance personnel.

There simply isn’t enough time to perform this detailed of a cleaning process during a weekly departure. Resorts that provide an annual or even a bi-annual deep clean see the positive results in their respective quality scores and owners and guests are more satisfied with their unit.

Hopefully, your resort is already involved in this program. If not, it’s never too late to reap the benefits! MasterCorp does more deep cleans than any other maintenance resource in America.