Quality has become a tired word in many industries, used so frivolously that the meaning has been depleted. In the resort industry, however… [Summer/Fall 2009]

An activity-based business model is an approach to housekeeping that drives staff efficiency and can provide added economies for the resort… [Spring 2009]

Linen management is not a new concept within the hospitality industry. That’s why a resort manager knows how imperative it is to devise a plan… [Winter 2005]

Operating a service-based business comes with plenty of responsibility, accountability…and risk. Your outsourcing companies… [Spring 2005]

When Edwin Moses leaned away from the starter blocks for the 400 meter hurdles in the 1976 summer Olympics, no one knew what would follow. He ran the race with such exceptional precision and exact technique that he stood out even before he crossed the finish line for Olympic gold. But that event was just the beginning. [Fall/Winter 2010]

If you have done employee evaluations at some time, you quickly realize that those who have been with your company a decade fall under one of two categories. [Spring 2011]

A housekeeper’s ability to clean a room is not limited by the language she speaks. [Summer 2011]

With the era of “cut costs at all cost,” the industry may be paying a price. [Summer 2011]

You can take your housekeeping department from good to great in just one minute. [Fall 2011]

Since resorts are often located in areas of exceptional natural beauty, they are also located in areas where many of our natural disasters occur. Our ability to care for guests during a disaster depends on how well we planned before the storm. [Fall 2011]

If you prepared well before the storm, you will have the personnel, equipment, and supplies to respond to the needs of the resort and guests in the aftermath. [Fall 2011]