Since resorts are often located in areas of exceptional natural beauty–on beaches, mountainsides, and rivers–they are also located in areas where many of our natural disasters occur.  Although housekeeping expectations change during these events, the need to care for guests is even greater, and our ability to provide that care depends on how well we planned before the storm.

Because of the extraordinary burden of clean up, often in adverse conditions, housekeeping needs a disaster plan specific to housekeeping but coordinated with the overall resort plan.  First, determine what preparation the property already has in place and begin communication with maintenance, front desk,  and management to assure all efforts are in sync.  Consider equipping each department head with walkie-talkies in the event lines go down. 

Be sure you are staffed to handle the needs, both for housekeeping and clean up.  Anticipate that some staff will not be able to make it to the resort.  Make arrangements for a core group of housekeepers to stay on property safely, if reaching the resort could be an issue.  Be sure they bring clothing changes, contact lens solution and replacements, and any necessary medication.

Fuel vehicles, charge or fuel golf carts, and make sure all supplies, chemicals, and amenities are fully stocked.  If possible, rent/buy a generator to power essential computers, phones, and lights.  Outfit everyone on staff with weather gear, as well as flashlights, batteries, and glow sticks.  Be sure you have enough food and water to sustain your staff for a week.  Check the battery in your emergency radio, and check your first aid kit to determine if you may need additional supplies for the disaster.

Pre-print a list of rooms that are occupied in the event your staff needs to help evacuate the guests.   

When planning, do not hope for the best; prepare for the worst-case scenario.