You are not just making beds, you are making memories.

You can take your housekeeping department from good to great in just one minute.
   
If you could pour all the minutes in a day into a bowl and add one more, that extra minute would hardly be noticed.  At the same time, from experience, we know everything can change in just one minute...and one minute can change everything.

If you would train your housekeepers to consistently take one minute after they have cleaned a unit to go back and locate that one thing they missed, many complaints can be resolved before they occur and satisfaction scores will improve.

If you would train all your staff to take one minute to direct a guest who is lost or ask a guest how they may help him or her have a great stay, more guests may take the time to express their satisfaction because your staff took the time for them.

If you would take one minute to catch your staff doing something good and praise them, you can improve morale and infuse energy into your entire staff.

In just one minute, everything can change.