Trust, but verify.  – Ronald Reagan

With the era of “cut costs at all cost,” the industry may be paying a price.  To make budget reductions, some resorts are requiring less inspection during the housekeeping process.  As a result, some resort companies are concerned about losing the signature quality that has been a part of their brand.

Where inspection lags, guest satisfaction sags.

Inspection–at every level–builds accountability into the housekeeping process.  With an effective, integrated inspection system, corporate audits and resort management “inspections” should simply be confirmations of quality.

“The resort manager should not have to inspect quality into housekeeping,” shares Steve Hicks, Sr. VP of Operations.  “At MasterCorp, every room is inspected...and the work of each inspector is inspected, as well.  It’s a part of our process.

“Our inspectors are trainers, also.  During the inspection process, they do in-room training with housekeepers if some element in the process needs improvement.  As a result, our inspect-train process not only assures quality cleans, it becomes a vehicle for constant improvement.”