Excerpts from a recent interview with a Regional Director of Resort Operations:

“Candidly, I would be the first to admit that I fought against outsourcing our housekeeping for years.  I thought that we would lose control, even with a quality provider like MasterCorp.

“Now, after partnering with MasterCorp at several resorts, I found just the opposite to be true.  The transition was smooth, the quality is consistently better, and they respond to issues faster than my own organization and with more transparency.

“I was surprised to discover whenever an issue occurred, they ran straight at it!  While others were making excuses, they were jumping on the fire engine!  It’s comforting to have a provider who cares as deeply as I do; that’s a true partnership.

“I also found that I had more control over my housekeeping costs.  There are a number of true costs beyond the hard cost, such as workers comp, that many resorts don’t take into account.

“After partnering with MasterCorp, I have become convinced that the best way to gain control of housekeeping is by giving it up!”