More than anything else, your staff sets the tone for the guest experience. How you manage the staff experience, then, is the key… [Summer/Fall 2009]

Even in economic downturns when staffing cutbacks are necessary, your guests are not likely to expect less. If you provide… [Spring 2009]

In this era of negligent hiring, workplace violence and management accountability, one of the most important decisions for a resort… [Summer 2005]

Housekeeping can make or break the resort experience of an owner or guest. Most commonly, resort housekeeping is taken for granted… [Spring 2005]

The flexible staffing model is designed to provide the right number of trained staff when you need them, but only when you need them. [Winter/Spring 2010]

Keeping properly staffed with trained cleaning professionals is one of the greatest challenges for resort housekeeping management. Having a good system for recruiting and training is critical… [Winter/Spring 2010]

E-Verify is an internet-based system that enables businesses to determine the eligibility of employees to legally work in the U.S. [Spring 2011]

With summer (turn, turn, turn) comes almost every housekeeping manager’s challenge, turning clean rooms on time. [Summer 2011]