http://mastercorpinc.com/news/news/index.php/tools/blocks/page_list/rss?bID=183&cID=77&arHandle=Main Quarterly Publication by MasterCorp http://mastercorpinc.com/news/news/clean_advantage/categories/housekeeping/carpet_corner__encapsulation/ The main benefits of encapsulation are quick cleaning and drying times, good visual results, low odor, and no soil attraction from sticky residue..... Sun, 02 May 2010 00:25:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/recruiting_and_staffing/retention_by_endearment/ Keeping properly staffed with trained cleaning professionals is one of the greatest challenges for resort housekeeping management. Having a good system for recruiting and training is critical….... Sun, 02 May 2010 00:23:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/housekeeping_technology/biometric_eta/ Using an electronic scanning devise for the daily check in/out procedure can have many advantages, especially when tied to an electronic time clock application..... Sun, 02 May 2010 00:21:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/coaching_and_training/the_definitive_uniform/ The ultimate purpose of a uniform is to enhance the guest experience, as well as the safety of the employee..... Sat, 01 May 2010 23:55:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/recruiting_and_staffing/flexible_staffing_saves/ The flexible staffing model is designed to provide the right number of trained staff when you need them, but only when you need them..... Sat, 01 May 2010 23:26:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/guest_experience/room_presentation_and_the_guest_experience/ When guests arrive at their resort unit, in a sense, it’s the dawn of their vacation experience. What your guests see, smell, and feel as they enter can subconsciously impact the entire guest experience….... Sat, 01 May 2010 23:20:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/guest_experience/who_cares/ Caring speaks of who we are, and who we are impacts everything we do from cleaning rooms to greeting guests to respecting each other….... Fri, 16 Oct 2009 16:41:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/housekeeping/flat_screen_cleaning/ Since the display of a flat panel TV has been specially treated by the manufacturer, improper cleaning can cause permanent damage….... Fri, 16 Oct 2009 15:44:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/coaching_and_training/back_safety_and_lifting_techniques_/ While our housekeeping staff is responsible for making good safety choices, our obligation is to train them in all areas of safety awareness and proper technique….... Fri, 09 Oct 2009 23:26:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/guest_experience/it_s_all_about_the_customer/ How do you create customer satisfaction? Delivering a quality product is only an element in the process. Recent trends in the hospitality industry indicate….... Fri, 09 Oct 2009 22:09:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/guest_experience/start_with_the_heart/ If you are looking to improve the guest experience at your resort, consider looking beyond the quantifiables typically applied to housekeeping….... Fri, 09 Oct 2009 12:05:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/coaching_and_training/cse_inspections__a_key_to_training_and_consisten/ An integral component of MasterCorp’s training program is our CSE (Customer Service Evaluation) inspection. “CSEs are a training tool….... Fri, 09 Oct 2009 11:54:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/housekeeping_management/insurance__are_your_vendors_covered_/ Operating a service-based business comes with plenty of responsibility, accountability…and risk. Your outsourcing companies….... Fri, 18 Sep 2009 12:43:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/housekeeping/carpet_corner__cleaning_tile_and_stone_surfaces/ With this issue, we would like to focus on different floor types and suggested care….... Fri, 18 Sep 2009 12:39:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/recruiting_and_staffing/turnover_how_do_you_minimize_/ Housekeeping can make or break the resort experience of an owner or guest. Most commonly, resort housekeeping is taken for granted….... Fri, 18 Sep 2009 12:33:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/housekeeping_management/changing_linens_can_be_costly/ Linen management is not a new concept within the hospitality industry. That’s why a resort manager knows how imperative it is to devise a plan….... Fri, 18 Sep 2009 12:15:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/housekeeping/carpet_corner__spots_and_stains/ Considering all of the time your housekeeping staff may spend maintaining your carpets, no one wants to see a spot or stain in the carpet….... Fri, 18 Sep 2009 12:09:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/housekeeping/carpet_corner__qanda/ A FEW QUESTIONS ABOUT CARPET… Q: I suffer from asthma, so what do I look for in carpet? A: There is no published, scientific research….... Fri, 18 Sep 2009 03:01:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/housekeeping_technology/cleanliness_goes_digital/ Sharing information among our 200 or so sites nationwide may seem difficult. But thanks to a new web application MasterCorp has developed….... Fri, 18 Sep 2009 02:56:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/housekeeping/allergies_abound/ If you are like millions of others who suffer from allergies, sometimes the outdoors is not the only area that may trigger a reaction….... Fri, 18 Sep 2009 02:53:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/housekeeping/annual_deep_cleaning/ At home, you might reserve your heavy cleaning for spring. But in the resort industry, it’s the late fall or early winter months….... Fri, 18 Sep 2009 02:47:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/safety/safety_outlook__preventing_slips__trips_and_fall/ Statistics show that falls cause 17% of occupational injuries. Additionally, same-level falls (slips and trips) account for 66% of fall injuries….... Fri, 18 Sep 2009 02:42:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/housekeeping/carpet_corner__protect_your_investment/ When it comes to carpet care and maintenance, protecting your facility’s investment is a primary concern….... Fri, 18 Sep 2009 02:39:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/provider_partnering/outsourcing_made_easy/ In previous newsletters, some articles have mentioned the benefits of outsourcing. If you do any research on this subject you will find….... Fri, 18 Sep 2009 02:26:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/safety/driving_safety_on_site/ If statistics hold true, every 15 seconds a person is injured on our roadways. On average, a single accident costs an employer….... Wed, 16 Sep 2009 23:34:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/recruiting_and_staffing/background_checks/ In this era of negligent hiring, workplace violence and management accountability, one of the most important decisions for a resort….... Wed, 16 Sep 2009 23:33:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/coaching_and_training/training__training__training/ Overseeing and directing housekeeping operations at a resort requires a person with a diverse skill set and a relentless determination….... Wed, 16 Sep 2009 23:29:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/safety/back_safety_and_lifting_techniques_1/ As an employer or manager, you are responsible for assuring safe and healthful working conditions for your housekeeping staff….... Wed, 16 Sep 2009 23:26:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/provider_partnering/strategic_sourcing/ Outsourcing has become strategic – yet many executives remain unprepared. A new era of capability sourcing will trigger….... Wed, 16 Sep 2009 23:21:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/housekeeping/tips_for_removing_small_disasters_/ Occasionally, housekeepers face small disasters that require measures outside their normal cleaning techniques. Following are a few tips….... Wed, 16 Sep 2009 23:14:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/safety/operating_a_safe_laundry/ Everyone strives for a safe laundry for the benefit of the employees and the facility. The following guidelines for a safe laundry….... Wed, 16 Sep 2009 23:11:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/provider_partnering/strategic_partners/ Every resort manager knows there are many advantages to outsourcing services such as housekeeping. But how do you….... Wed, 16 Sep 2009 23:09:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/housekeeping/carpet_corner__presentation/ Presentation is everything. When a guest initially enters a unit, the first impression is typically formed by the presentation of the carpet….... Wed, 16 Sep 2009 23:05:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/housekeeping_technology/the_i_t_advantage_in_housekeeping/ Imagine a resort housekeeping operation that uses I.T. to get the staff into rooms faster and the EH into the field sooner….... Wed, 16 Sep 2009 23:03:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/provider_partnering/partners_in_trust/ When qualifying a strategic partner, begin with trust; you cannot have a relationship without it….... Wed, 16 Sep 2009 23:01:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/coaching_and_training/first_aid_saves/ Marvin Brenes, Executive Housekeeper, acted quickly and administered life saving first-aid he learned through an American Heart Association course at MasterCorp University… .... Wed, 16 Sep 2009 22:56:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/safety/first_aid_saves/ Marvin Brenes, Executive Housekeeper, Cliffs at Peace Canyon, was quietly standing in line at his bank on a hot Nevada afternoon when….... Wed, 16 Sep 2009 22:56:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/opening/the_opening_edge_in_clean_transitions/ When considering a housekeeping partnership, the provider’s ability and experience in handling transition is a critical competency….... Wed, 16 Sep 2009 22:51:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/provider_partnering/_the_turnkey_partner/ Partnering with an experienced resort housekeeping provider has many proven advantages. A turn key provider can offer additional advantages….... Wed, 16 Sep 2009 22:46:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/housekeeping/it_s_good_to_be_green/ The cleaning industry is beginning to embrace green cleaning, though some still have doubts about both the products and the procedures….... Wed, 16 Sep 2009 20:29:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/housekeeping_technology/get_on_board_electronically/ Electronic On-Boarding (EOB) is a powerful new computer-based tool for getting good housekeeping applicants through the new hire process….... Wed, 16 Sep 2009 20:27:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/provider_partnering/playing_it_safe/ Partnering with an experienced resort housekeeping provider can bring an extra level of safe-ness to your resort….... Wed, 16 Sep 2009 20:11:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/housekeeping/turning_green_for_guests/ The resort industry is progressively turning green as owners and guests become more aware of green options. New resort projects….... Wed, 16 Sep 2009 20:07:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/coaching_and_training/coaching_for_results_/ Coaching can help you become a more effective leader and unlock a person's potential to maximize their own performance….... Wed, 16 Sep 2009 20:02:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/provider_partnering/gain_control_of_housekeeping/ Excerpts from a recent interview with a Regional Director of Resort Operations: “Candidly, I would be the first to admit…".... Wed, 16 Sep 2009 19:57:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/recruiting_and_staffing/always_recruiting/ Even in economic downturns when staffing cutbacks are necessary, your guests are not likely to expect less. If you provide….... Wed, 16 Sep 2009 19:54:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/housekeeping_technology/kiosk_training_display__billboard_for_change/ How do you quickly communicate critical messages to all your staff without having to stop everything for a meeting? Try a KTD with your ETA!….... Wed, 16 Sep 2009 19:52:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/housekeeping_management/activity_based_model_savings/ An activity-based business model is an approach to housekeeping that drives staff efficiency and can provide added economies for the resort….... Wed, 16 Sep 2009 19:48:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/housekeeping_management/quality_assurance/ Quality has become a tired word in many industries, used so frivolously that the meaning has been depleted. In the resort industry, however….... Wed, 16 Sep 2009 15:32:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/recruiting_and_staffing/managing_the_staff_experience/ More than anything else, your staff sets the tone for the guest experience. How you manage the staff experience, then, is the key….... Wed, 16 Sep 2009 15:27:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/opening/painless_staff_transition/ If you decide to partner with a service provider, your reasons may range from strategic capability sourcing to simple desperation….... Wed, 16 Sep 2009 15:15:00 CDT http://mastercorpinc.com/news/news/clean_advantage/categories/housekeeping/banishing_bed_bugs/ Bed bugs do not make good bed fellows. A trained housekeeping staff should be able to spot bed bugs while performing their routine duties….... Wed, 16 Sep 2009 12:04:00 CDT